EmpirePoker is committed to providing
our Players with the absolute best customer support available
within the online poker industry. To assist you with quickly answering
questions, we have also compiled a list of answers to our player's
most Frequently Asked Questions (FAQ).
Playing poker at EmpirePoker requires you to complete
a FREE and simple Software download (see below).
Downloading the Software is very easy. Just click on the
button at the top of any page on the EmpirePoker site. If
you experience any difficulties when downloading, please
contact EmpirePoker's Player Support at [email protected],
provide specific information regarding your problem, and
we'll will assist you as soon as possible.
If you downloaded the file (EmpirePokerSetup.exe) but forgot
where you saved it, don't worry. Just go to Start-->Find-->File
or Folders and type in EmpirePokerSetup.exe in the "Named:"
box. Once found, just double click and join our party!
Enabling sounds for your games is easy. Simply follow these
a) Login using your EmpirePoker account.
b) In the EmpirePoker Lobby, please select the "Options"
c) Click on the "Sounds" option and make sure
that it is checked.
Please check that you have a valid sound card and your
speaker is not set to mute.
Once you have downloaded the Software, locate the EmpirePoker
icon (the poker chip on your desktop) and click on it. Or
you may click on the "Start" button of on the
bottom left of your screen and then search for EmpirePoker
in the first menu that opens up. You should find "EmpirePoker"
in the upper half of the menu. Just click on it, click on
EmpirePoker, and you can fund your Account and start playing.
No, you just have to click on the EmpirePoker icon on
the desktop (the poker chip) and it will automatically connect
you to the site so you can start playing.
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Download our free EmpirePoker
Software. Select a Game by clicking the appropriate
tab on the Software Lobby, choose a table, and click Join
Table. Then take a seat and a registration form will appear
on your screen. Fill out the registration form and you're
all set. You'll literally be playing within minutes.
When you're in the Lobby in the Software, at the top of
the chart, you'll see Live Games. To play anything on the
lower set of game tabs, click Live Games first and then
the appropriate game tab. Select the table you are interested
in playing at and double click it (or click Join Table at
the below the chart). The table will appear on your screen
and take a seat anywhere there is a seat Open.
Click the Waiting List button for that table and you will
automatically be added to the waiting list for it. In the
Lobby, on the right of your screen, you will notice a list
of players currently playing at and waiting for a particular
table. When you click on Wait, your name will be added to
the bottom of the waiting list. As seats become available,
your name moves up till you are at the top of the list.
When your seat becomes available, you will automatically
In this case, just click on the waiting list for the empty
table you would like to play at. Select the minimum number
of players you wish to play against. When a new game is
ready to start, with your selected number of players ready
to go, you will automatically be notified.
Yes. This amount is posted in the center of the pot. In
addition, the chips in the center of the pot equal the exact
size of the pot.
We welcome new players. For a quick lesson on how to play the games we offer,
just click on How
to Play. Once there, you can click on any game or games
you wish to learn about. The first thing you must do is
learn which poker hand beats another hand. Click Rank
of Hands for this information. (As a suggestion, print
any or all of these pages and keep them handy as a quick
reference when you're first starting to play.) You can also
click on Poker
Lingo to learn the common poker terms.
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At EmpirePoker, we offer the most high-tech and secure
Software system available anywhere. Our Software was created
strictly for EmpirePoker. No other poker site on the
Web has the same Software as EmpirePoker.
To read more about our security and fair and honest play on EmpirePoker, go to Integrity. EmpirePoker host Brad Daugherty guarantees "You can be assured that the games on EmpirePoker are fair and honest. In addition, the total protection of your privacy is guaranteed." We encourage you to try EmpirePoker and see for yourself.
The communication between your machine and our servers has
been optimized for the fastest response. However, if you
feel that your game is going slow, most likely one of two
things could be happening:
1) The players on the table are taking a long time to make
2) Your connection to the Internet may be bad.
Customer satisfaction is of primary importance to us. We
will do everything possible to help you. Contact
us and we will assist you directly.
If this happens, our Software will try to automatically
re-connect you to the Internet and return you right back
to your table. Ideally, you'll get back in time to resume
play as if nothing had happened. Click
here to see about our Disconnection Policy.
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For the answer to your question, please check out the rake
portion of our Money Games page.
Yes. Simply click the Deal me Out option on your screen.
Don't worry about your money. We will take care of it. Out
of consideration for the other players, however, please
get back to the game as quickly as possible.
Click here to see
our Disconnection Policy.
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Of course you can! Just click here for
your Free Download and you'll literally be playing within
Absolutely nothing! Playing at the Play for Free Tables
is an excellent way to familiarize yourself with online
poker. Once you are familiar with the procedures, we would
recommend you try a small buy-in tournament. They are fun,
exciting, and affordable.
We start you with 1000 units. If you need more, simply place
your cursor on the chip rack in front of the dealer, click
it, and you will get another 500 units.
Please invite your friends to come and play at EmpirePoker.
It will be worth your while! For every friend who opens
an account at EmpirePoker, you will receive REAL money. Check
out our Tell a Friend program
for more details.
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